Open a RMA Case - Utimaco Portal

RMA Case Form

Open a new RMA Case

To file an RMA request, please send an email to support@utimaco.com with contact details, delivery address and an error description per S/N. We will reply with an RMA confirmation and follow up as usual.

Contact Information

Company (Required)

Department

Customer ID

First Name (Required)

Last Name (Required)

Phone Number (Required)

Email Address (Required)

Billing Address Information

Address

Street (Required)

Postal Code (Required)

City (Required)

Country (Required)

Billing address is delivery address

Untick if your delivery address is different from your billing address.

Address

Street (Required)

Postal Code (Required)

City (Required)

Country (Required)

Device Information

Serial Number (Required)

Type (Required)

Maintenance Contract Number

Detailed Error Description (Required)

Add Device

Device List

You have not added a device yet.

Serial#	Type	Error	Action
{{device.serial}}	{{displayTypes[device.type]}}	{{device.errorDescription}}	Remove

RMA Request successfully created! Redirecting in 10 seconds...

Could not create RMA Request. Error: {{error}}

RMA Details

Contact

{{rma.contact.company}}
{{rma.contact.department}}
{{rma.contact.firstName}} {{rma.contact.lastName}}
{{rma.contact.phone}}
{{rma.contact.mail}}

Billing Address

{{rma.customer.address1}}
{{rma.customer.address2}}
{{rma.customer.address3}}
{{rma.customer.street}}
{{rma.customer.zip}} {{rma.customer.city}}
{{rma.customer.country}}

Delivery Address

{{rma.delivery.address1}}
{{rma.delivery.address2}}
{{rma.delivery.address3}}
{{rma.delivery.street}}
{{rma.delivery.zip}} {{rma.delivery.city}}
{{rma.delivery.country}}

Devices

Serial#	Type	Error
{{device.serial}}	{{displayTypes[device.type]}}	{{device.errorDescription}}

Text Verification

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